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Cloud PBX Norwest vs On-Premise – 5 Smart Factors

Cloud PBX Norwest vs On-Prem phone system comparison graphic

Cloud PBX vs On-Premise Phone Systems for Norwest SMEs

Broadconnect’s team fields the same question week after week: “Should our Norwest business stick with an on-premise PBX or jump to the cloud?” In this guide we unpack the five smart factors every cloud PBX Norwest shopper must weigh cost, call quality, scalability, uptime and control so you can choose with confidence. Broadconnect’s plans start from $35 per seat and fibre bundles from $85 per month.

1. Cost of Cloud PBX Norwest vs On-Prem PBX

Cost Centre Cloud PBX (25 seats) On-Prem PBX (25 seats)
Monthly licence
($35 × 25 × 12)		 $10 500 —
Hosted PBX setup $0 —
Handsets ($120 x 25) $3 000 $3 000
On-prem PBX server — $4 200
SIP trunk channels (10) Included $1 200
Annual support Included $960
Year-one total $13 500 $9 360

Take-away: Cloud costs more in the first year for 25 seats because of per-seat licences. Hardware amortisation closes the gap at 40 seats and flips the equation at 60 seats.

2. Cloud PBX Norwest Call Quality vs On-Prem

  • Cloud PBX relies on your business internet Norwest circuit. A 400 / 400 Enterprise Ethernet line delivers MOS 4.4+ according to the ACMA voice-quality guide.

  • On-Prem PBX keeps all audio on your LAN, so jitter stays below 3 ms even when staff upload large files.

3. Scalability and Remote Work

Scenario Cloud PBX On-Prem PBX
Add five users Five-minute portal task Buy licence card and handsets
Launch new branch Plug-and-play Site-to-site VPN, SIP trunk
Hybrid WFH staff Mobile app & browser phone VPN soft-phone, higher firewall load

Rapid growth or hybrid teams tilt toward cloud. Static headcount in a single office can justify on-prem.

4. Uptime and Fail-Over

  • Cloud PBX rides Broadconnect’s geo-redundant SIP core with a 99.99 percent SLA and four-hour restoration.

  • On-Prem PBX depends on local power and hardware. You can add dual carriers but that lifts cost.

5. Control, Compliance and Custom Dial Plans

  • On-Prem PBX excels when ISO 27001 or PCI-DSS rules require local call-record storage.

  • Cloud PBX offers click-to-launch analytics dashboards and integrates with HubSpot, Salesforce and Microsoft Teams.

Cloud PBX Norwest Decision Matrix

Need Recommended Model
Under 40 seats, rapid growth, hybrid staff Cloud PBX Norwest
40–150 seats, strict call-record compliance Modern On-Prem PBX
Mixed sites, remote brokers Hybrid deployment (on-prem core plus cloud extensions)

Still unsure? Visit our Norwest telco hub for a free site survey

Frequently Asked Questions

  • Can we mix cloud and on-prem phones?
    Yes. A hybrid design links both through SIP trunks for seamless extension dialling.

  • Will a cloud system work if the internet drops?
    Desk phones fail over to 4 G / 5 G. Mobile apps keep staff reachable.

  • Is on-prem PBX outdated?
    No. With SIP cards and software updates an on-prem box can serve ten years or more.

Compare handset bundles on our Business Phone Systems page.

30-Day Migration Plan – Powered by Broadconnect

Week Task Broadconnect Advantage
Week 1 Network & Bill Audit
• Measure switch capacity and PoE headroom
• Analyse telco invoices for hidden ISDN fees		 Free for Norwest firms – an engineer visits on-site, no call-centre guesswork.
Week 2 Number Port & PBX Build
• Lodge port request
• Create IVR, call queues and voicemail-to-email
• Pre-provision soft-phones		 Our porting desk works directly with Telstra, Optus and Aussie Broadband, so numbers move in one scheduled batch.
Week 3 Pilot at HQ
• Swap ten phones after hours
• Run parallel ISDN + SIP for 48 h		 A local technician stands by on-site—no waiting on remote screenshares if tweaks are needed.
Week 4 Full Cut-Over & Training
• Replace remaining handsets
• Host a one-hour Teams webinar
• Final sign-off		 BroadConnect records the session and stores it in your customer portal for future hires.

Five Questions to Ask Any PBX Vendor

  1. What MOS score can you prove on Norwest fibre?
    Broadconnect averages 4.45 across 1.2 million calls.

  2. Do you guarantee four-hour restoration or refund?
    Our SLA is 99.99 percent with fee credits for any breach.

  3. Can we self-provision new users inside five minutes?
    Broadconnect Portal adds an extension in three clicks.

  4. Is call-record storage located in Australia and ISO 27001 certified?
    Yes—our Sydney West data centre holds the cert.

  5. What exit clause applies if we outgrow the system?
    Cancel or upgrade after 12 months with 30-day notice, penalty-free.

Why Norwest Firms Pick Broadconnect First

  • Local office, local technicians – help arrives from Inglewood Place, not an overseas queue.

  • Transparent pricing – plans start at $35 per seat, published on our website.

  • One vendor, one bill – fibre, cloud PBX, SIP trunks and 5 G fail-over all appear on a single invoice.

  • Future-proof roadmap – upgrade to Teams Calling or hybrid on-prem hardware without a rip-and-replace.

Ready for a Tailored Quote?

Broadconnect typically cuts Norwest phone bills by 20 percent or more in the first year while boosting uptime to 99.99 percent. Call 1300 880 330 or request a callback today. Our engineers can schedule your free on-site audit this week.